We do stand by our products and believe in customer satisfaction to the utmost – so if you are not satisfied, we will do our best to make it right. But please know that custom order are non-returnable and cannot be exchanged or returned for any credit. We will, however, help the situation as best we can.
Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
Personalized, custom made items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may attempt to do so within one (1) business days of your original order date.